Return and Refund Policy

We strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, you may return eligible items following the guidelines below.

Eligibility for Returns

  • Items must be unworn, with original tags attached and in their original packaging, including the SKU label.
  • Return requests must be initiated within 14 days of receiving your order, based on the delivery date shown in the tracking information.
  • Exchanges: We do not offer exchanges at this time.

Conditions and Fees

  • Shipping Charges: Non-refundable.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to:
    • A shipping error
    • Receipt of a damaged item

Processing Time

  • Once we receive the returned package, please allow 3 business days for processing.
  • You will receive a confirmation email once your return has been processed.

Final Sale and Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Beauty products
  • Bodysuits
  • Face masks
  • Intimates and lingerie
  • Jewelry
  • Swimwear

How to Initiate a Return

To start a return, please email us at info@itsnovebella.com with your order details, including:

  • Order number
  • Items you wish to return
  • Reason for the return

We will guide you through the return process and provide further instructions.

Notes:

  • We recommend using a trackable shipping method for returns, as we cannot be responsible for packages lost during transit.
  • Items that do not meet the return criteria may be returned to you at your expense.